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Isaac Means
Isaac Means
00:36

Isaac Means

Altek Business Systems

Telford, PA USA

"Just show up, be consistent, and be here every day, and you’ll get to where you want to go."

Career Roadmap

Isaac's work combines: Technology, Engineering, and Problem Solving

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Day In The Life

Support Engineer

I support clients by troubleshooting computer issues and ensuring their systems run smoothly and securely.

01:46

Day In The Life Of An IT Support Engineer

My Day to Day

My day in IT support starts with logging into our ticketing system and our remote management tool to assist customers. I spend my time answering customer calls and tackling a variety of computer issues, from troubleshooting to configuration, helping clients who aren't well-versed in technology.

Skills & Education

Here's the path I took:

  • High School

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Life & Career Milestones

My path in life has been direct

  • 1.

    From my sophomore to senior year of high school, I attended tech school, which set the foundation for my IT career.

  • 2.

    I was selected for an internship at Altek Business Systems by my teacher, which led to my full-time role.

  • 3.

    I decided not to go to college to avoid debt and focus on gaining IT certifications.

  • 4.

    My goal is to open a computer repair shop one day, blending my love for hardware and customer service.

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