Gambling Cage Workers
Gambling Managers
First-Line Supervisors of Retail Sales Workers
Gambling Change Persons and Booth Cashiers
Gambling and Sports Book Writers and Runners
Gambling Surveillance Officers and Gambling Investigators
CAREER
First-Line Supervisors of Gambling Services Workers
Overview
Salary Median (2020)
$50,440
Projected Job Growth (2019-2029)
+16.4% (much faster than the average)
Most Common Level of Education
High school diploma or equivalent
Career
What First-Line Supervisors of Gambling Services Workers Do
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Other Job Titles First-Line Supervisors of Gambling Services Workers May Have
Casino Manager, Casino Shift Manager (CSM), Casino Supervisor, Floor Supervisor, Gaming Floor Supervisor, Pit Boss, Pit Supervisor, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor
Tasks & Responsibilities May Include
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Respond to and resolve patrons' complaints.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Monitor payment of hand-delivered jackpots to ensure promptness.
Education
Level of Education Attained by First-Line Supervisors of Gambling Services Workers
Most common level of education among people in
this career: High school diploma or equivalent (31%)
High school diploma or equivalent
Some college, no degree
Bachelor's degree
Other*
*All other responses combined for clarity.
Majors Related to Career
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
